HOW TO CHANGE AN ORDER

 

The change of your order will be totally free and you will have 14 calendar days from the reception of your purchase to request it.

Steps to request the change:

– Send an email to contact@fredmartincollection.com with the order number and the email address where you want to contact with us or your phone number.

– We will contact you within 1-2 business days to request the necessary information about the new product and change the order.

– A deliveryman will pick up your purchase within 1-3 days and bring it back. Remember to repack your purchase in the original box and attach the delivery note inside.

– Once your return is received, we check the condition of the product: if the product is not in good condition, we can claim the additional 50% on the purchase price in compensation for damages.

– Within 1-3 days you will get your new order back (Spain and Portugal) and Balearic Islands.

– If you need to make another change, we inform you that you must face the cost of the subsequent shipments.

– In case of requesting the change from another region or country(outside Spain or Portugal), the return period will be larger than the quoted and the customer will face half of the total sending cost for the change.

 

HOW TO MAKE A REFUND

 

You will have 14 calendar days from the reception of your order to request the return.

Steps to request a refund:

– Send an email to contact@fredmartincollection.com with the order number you made and the email address where you want us to contact you or your phone number.

– We will contact you within 1-2 business days and through a simple form we will request information on the reason for the return of the order and the time preference in which they will pick up your purchase.

– A deliveryman will pick up your purchase at the agreed time and bring it back. Remember to repack your purchase in the original box and attach the delivery note inside. The collection period will be 1-3 business days (Spain and Portugal) and the Balearic Islands.

– Once your return is received, we will check the condition of the product and we will refund the full amount of the purchase within 7 business days. If the product is not in good condition, we will refund 50% of the purchase.

– The return of your order will have an extra cost of 9,35€, which is the equivalent to the cost of the return.

– In case of requesting the return from another region or country (outside Spain or Portugal), the collection period will be larger than the quoted and the customer will face half of the total sending cost for the change. 

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SECURE PAYMENTS

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Fred Martin Collection © 2017 Made in Spain
Designed by TC

@FREDMARTINCOLLECTION

facebook de fred martin collection    instagram de fred martin collection    

SECURE PAYMENTS

BRAND NEWS

Fred Martin Collection © 2017 Made in Spain

Designed by TC